Frequently Asked Questions

If you have an existing account, you may need to reset your password 

If you need to make adjustments to your booking, you should contact the fishery directly as lake bookings cannot issue refunds or make decisions on behalf of the fishery owners.

If you need to make adjustments to your booking, you should contact the fishery directly as lake bookings cannot issue refunds or make decisions on behalf of the fishery owners.

Our payment provider will start the refund request immediately and most banks usually process these in a few days, but it can sometimes take up to 10 working days for a refund to appear in your bank account. Unfortunately, this is outside our control.

Our card processing company check your details with your bank before authorising a transaction to help prevent fraud. If the bank refuse payment for any reason your order will fail. Unfortunately we do not receive the reason for the refusal and you should contact your bank in the first instance. A booking is held for a short period of time allowing you to attempt to pay again before it is cancelled automatically.

If you require assistance regarding a booking, please contact the fishery using the form below. Your details will be sent directly to the fishery for a response.

For technical support please e-mail us at [email protected] Password reset is available here

For new fishery enquiries, please visit our Add My Lake page or email us [email protected], we would love to hear from you.